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The passage of the Nursing Home Reform
Act (OBRA) in 1987 brought with it standards and regulations meant
to ensure residents the right to "care and services to 'attain or
maintain the highest practicable physical, mental, and psychosocial
well-being.'" Though OBRA was a major step to improving care, it
was not consistently and effectively applied. Many people envisioned
much more. A few facilities across the country achieved systems
that differed from any seen before. These "Pioneers" went above
and beyond OBRA by implementing total culture change in nursing
homes.
The original Pioneers were a group
of long-term care providers and advocates who recognized the need
to reexamine long-term care and implement practices to rediscover
the human side of care. This group of Pioneers came
together in 1997 at a meeting sponsored by the National Citizens'
Coalition for Nursing Home Reform (NCCNHR) to discuss the culture
change they had achieved and strategies for communicating culture
change to facilities across the country.
Though each Pioneer facility had
developed its own model of culture change, the models had certain
principles in common. The Pioneers identified culture change as
an ongoing journey of growth that begins by understanding the experience
of the person who lives in the nursing home. Pioneer culture change
requires creativity, patience and a team commitment to achieve.
Instead of the medical model approach
with sterile and impersonal environments, task-oriented routines,
and residents known only by their diagnosis, the Pioneer Practices
provide opportunities for individualized care to the maximum extent
possible in a homelike environment. The Pioneers all strive for
similar goals including changes in environment, staff schedules,
resident care, and a facility's system of authority.
The foundation of culture change
is a changed mindset. Change must begin with facility administrators,
staff, and families challenging their existing assumptions, practicing
self-examination of procedures, probing and asking questions, and
always searching for how care can be delivered better!
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